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My account has not yet been approved - What should I do?

At Hapi, we make sure our users' info and assets are safe and secure.

When someone joins our app, we have to check their application to make sure everything is good to go and this is in compliance with regulations in our industry.

Usually, the process is quick, but sometimes we need more information or papers from the new member. This might take some time, between 1-10 business days.

We're sorry if this causes any inconvenience, and we appreciate your patience. If you have any questions, please don't hesitate to reach out to us through the app's chat or email at contacto@imhapi.app

Check Hapi's record on FINRA’s BrokerCheck.

© 2023 Hapi Corp. All rights reserved.

Member of FINRA and SIPC

All investments involve risk, including the loss of capital. Hapi offers self directed investment accounts for those investors who feel comfortable managing their own investments. For a full list of our disclosures, please visit our disclosures page.

Hapi Securities LLC is an SEC registered broker-dealer, a member of the Financial Industry Regulatory Authority (“FINRA”) (CRD number 311868), and Securities Investor Protection Corporation (“SIPC”), which protects securities of its members customers for up to US$ 500,000 (including US$ 250,000 in cash). For additional information visit SIPC Please note, SIPC covers the return of your securities should Hapi become insolvent, not against the decline of your securities. Click here. for Hapi’s form CRS, which describes Hapi’s products and services.

Hapi is a company incorporated and operated in the United States of America. It is the client's responsibility to ascertain the legal requirements that the current legal framework applicable in its country of residence establishes about the services provided by Hapi, as well as to ascertain whether the current legal framework applicable in its country of residence allows using the services provided by Hapi. When you use Hapi you are operating in the United States of America. This is not an offer, solicitation of an offer, or advice to buy or sell securities, or open a brokerage account in any jurisdiction where Hapi is not registered, or Hapi’s operations contravene local laws.

Hapi offers commission free trading. However, certain fees may apply to certain products, operations and investments. Please refer to our full Fee schedule.

Cryptocurrency execution and custody services are provided by Bakkt Crypto Solutions LLC through a software licensing agreement between Bakkt Crypto Solutions LLC and Hapi Crypto LLC. Cryptocurrency trading is offered through an account with Bakkt Crypto. Bakkt Crypto is not a registered broker-dealer or FINRA member and your cryptocurrency holdings are not FDIC or SIPC insured. Please make sure you fully understand the risks involved before trading.