Withdrawals from your Hapi Account

To make a withdrawal from your Hapi account:

  • 1.

    Go to the Banking section of the app

  • 2.

    Select the option to transfer funds to your bank account

  • 3.

    Follow the instructions (you can also find them down at this page)

After you sell an asset, the transaction has a two-day trading settlement period to be completed, and thus for you to have the availability of the funds. On the third day after the transaction, you will see the funds reflected in your purchasing power and you will be able to withdraw them.

It is important that you check with your bank that you can receive money from abroad so the operation won’t bounce. Also, make sure to check with your bank if any fees or charges for receiving money from the US may apply. Finally, make sure that you are requesting a withdrawal to an account belonging to the same account holder as the Hapi account (by regulation we can’t send funds from a user to a third party).

Here you can find the fees and minimums associated with withdrawals at Hapi for each country:

Fee: USD 10.00
No minimum.

Fee: USD 3.30
Minimum: USD 25.00 (USD 28.30 including the USD 3.30 fee).

Fee: USD 3.30
No minimum.

Fee: USD 1.80
No minimum.

Withdrawals can take 3 to 5 business days, in exceptional cases might take even longer.

Instructions to make a withdrawal:

Send us an email at contacto@imhapi.app your registered email at Hapi including the following information:

  • Full name (as stated in your bank account):
  • Identification document number:
  • Amount of withdrawal:
  • Full or partial withdrawal:
  • Reason to withdrawal:

  • Bank’s name:
  • Bank’s address:
  • Bank’s city:
  • Bank’s state:
  • Bank’s zip code:
  • Bank’s country:
  • Account number:
  • Type of account:
  • *SWIFT code:

  • Confirm that you are aware of the applicable fees and policies.

Keep in mind!

*For withdrawals to Chile an 11 digits SWIFT code is needed.
*For withdrawal to the US, an ABA routing number is needed for the domestic wire.
** At the moment we cannot send money to accounts that are held by a banking institution, such as Nequi, PayPal, Global66, Wise, or similar.

Still have questions about withdrawals? Write to us at contacto@imhapi.app, we are here to help you!